COVID-19 Alert

During the lockdown, TOD will remain available for on-demand emergencies in the plumbing, electrical and locksmith categories. During this period, the safety of all South African citizens is paramount, which is why we have put the below safety measures in place.

Electrician

 

Electricians will be available for emergencies. An emergency is classified as something that cannot wait, such as dangerous or exposed electrics.

Plumber

 

Plumbers will be available for emergencies. An emergency is classified as something that cannot wait, such as a burst geyser or flooding.

Locksmith

 

Locksmiths will be available for emergencies. An emergency is classified as something that cannot wait, such as locking your keys in your car.

We have taken the following measures to ensure the safety of our Heroes and customers:

  1. Every job request is screened to evaluate the level of emergency
  2. All plumbers, electricians and locksmiths have been informed to adhere to strict safety measures at all times and must;
  • wear gloves
  • wear masks, if available
  • sanitize their hands and work areas constantly
  • avoid close contact with customers

An emergency is classified as something that cannot wait, such as;

  • a burst geyser
  • dangerous or exposed electrics
  • flooding
  • major and persistent leaks
  • a power failure
  • keys locked in car
  • broken lock
  • lost keys

We appeal to our customers to consider our Heroes too and sanitize hands regularly and avoid close contact, but most importantly, only request a Hero if it is absolutely needed.

While our Heroes are independent contractors, we do ask them to adhere to our customer

service standards. If you think they are failing to do so, please contact us at: support@gettod.com

Your Hero is minutes away